We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

  • October 07, 2014

    Jay, You are truly the best friend anyone could ever hope for. Carl was blessed to have you in our lives. For everything you have done for me and the family I can never thank you enough. I pray you'll always be there in our lives for your kindness, friendship and love. Thank you so much for everything! Cindy, Cotta, Dustin and Hunter

    Carl Bancroft, Jr. Family
  • October 07, 2014

    Jay, Thank you for being so patient, Kind and helping me through a very hard time. Everything was beautiful. Janis Hoy

    Gloria R. LaVigne Family
  • July 19, 2014

    Thank you so much for donating a tree in Jame's memory. He loved the woods ans all of nature. What a thoughtful kind gift you gave to us. Carolyn & family. God Bless again!

    James Smith Family
  • April 09, 2014

    On behalf of myself and my entire family, I would like to take this time to thank you. We commend you for the exceptional service that we received at the time of my husband's passing, 11/11/13. The private viewing, the church and cemetery participation were all handled by you with absolute care. Your concern to keep me and my family a priority did not go unnoticed. We are grateful for your assistance throughout our difficult time. Thank you so very much, Alice J. Perry and Family

    Bernard E. Perry, Sr.
  • Jay, My family and I want to thank you for all the kindness you gave in a time of our loss. The Frohnheiser and O'Hern families

    Dianna Frohnheiser
  • Dear Jay, Thank you for the wonderful job you did of taking care of Sally's funeral. You were extremely professional and compassionate in guiding us through a difficult time. Everything ran so smooth which eased our burden immensely. You went above and beyond to make sure we could honor Sally in a fitting way. We'll definitely recommend your services in the future. Thanks again....we really appreciate it. The Fenlaw family.

    Sally Fenlaw
  • October 15, 2012

    Dear Jay, how can I thank you enough for what you did for Mom's funeral!! From the beginning discussions with Mom, June and me with regard to pre-planning, the the wake, cemetery service and just pure friendship to us, I thank you dearly! Your cemetery Professionalism was awesome and made the situation so much easier for us. Our family is most happy with all you did for us. Please stay in touch as much as possible, as I greatly appreciate our friendship. Again, MANY THANKS for your friendship,expertise and Professionalism.

    Bernice Conley Family
  • Dear Jay, I want to thank you for the excellent care you gave everyone at Andre's wake. Your kindness is very appreciated. Nothing worse for a mother to lose a child. I miss Andre sooo very much! Thank you for your help during this very difficult time.

    Andre Babbitt Family
  • We would like to extend our thanks!!! Perhaps you paid us a visit, sent flowers, food, a card, stopped us on the street to say "sorry for your loss", or offered a hand in some way. We are grateful! For the staff on 5 West at CVPH, we can't thank you enough. The compassion and consideration you provided Dad, Mom and family members during this difficult time was beyond words. thanks for continuing that same service to "Mom", still. Jay Heald from Heald's Funeral Home provided the compassionate and professional service our family needed during this time. Thanks for "letting the bell toll" and all the personal touches. Rev. Donal Kramberg, pastor at St. Joseph's Church added insightful comments about Leander that could only have come from "spending time" with friends and family prior to this service. Rev. Kramberg's light-hearted words kept our spirits uplifted as we dealt with this loss.

    Leander LaMar Family
  • Jay, I want to acknowledge and thank you for all your comfort and support over our parents death. Your help was greatly appreciated. It was also thoughtful of you to have two trees planted in memory of our parents. Jim and Joan. Thank you so much in helping our family during this sad time.

    Jim and Joann Manley Family
  • Jay, enclosed is the check for the Press Republican. I want to thank you on behalf of my family for all that you did for us.

    Robert Provost Family
  • Thanks Jay for taking such good care of us.

    Donald Mack Family
  • Jay, we all want to thank you for the help and thoughtfulness you have given us. It made a real rough time for the family and myself much easier. I have highly recommended you to several people and will continue to do so.

    Richard Scholl Family
  • Jay, thank you for entering my mother's name in the Living Memorial Program, to have a tree planted in honor of her memory it is appreciated Jay. Thanks again for your kindness shown to our family and the excellent services you provided during the loss of our dear mother. Take care now.

    Bernadette Wood Family
  • Jay, thanks for all you have done for us. You certainly make things easier. Please accept this small token of our appreciation.

    Donald Facteau Family
  • Dear Jay, Thank you for guiding us through our days of sadness. Your professionalism and sense of humor were great. Also for your donation to the P.F.W.

    Bob Monty Family
  • Dear Jay, On behalf of the shelter animals, Elmore SPCA Board of Directors, and shelter staff, thank you so much for all you did to help make our recent Elmore SPCA dinner and auction such a success. Thank you for donating the 130 halves of chicken for dinner and then putting on your chef's hat to BBQ all those chickens! Your generosity continued with the donation of a beautiful maple hutch and two beautifully framed photos of historical attractions in Plattsburgh. Proceeds from this event have gone to benefit our many shelter animals which depend on all of us to make sure there will always be a local SPCA for the increasing numbers of homeless, abandoned, abused, and neglected animals. Your support of the Elmore SPCA is deeply appreciated! We think you are the BEST!!

    Elmore SPCA
  • Dear Jay, We can't thank you enough for all you did for our family after Winni's death. Your guidance and comfort was much appreciated by all of us. We wish you much success in the future and pray you will be richly blessed with love and friendship.

    Winifred Gosselin Family
  • Jay, God's spirit shines through in people like you. Thank you again for all that you've done for us at this difficult time. I truly appreciated your going out of your way to help us make his services what Walter himself would have wanted.

    Walter Reil family
  • April 28, 2010

    Hi Jay, I wanted to write you a short note to thank you for your very professional and compassionate handling of my father's service. I was very happy and I know my father would have been very happy with all you did to make the service go off without any glitches. I was particularly impressed with the device (for lack of a better word) used to transport the ashes out of the church. My family and I were so happy with all you did to make a very stressful situation a wonderful tribute to my father. Thank you again for all you did.

    Joe Boone